1. About Contact Form Element
1.1. What is Contact Form Element?
Shopify Contact Form element is designed to help you quickly collect customer’s messages or inquiries to increase your conversion rate.
Customer’s messages will go directly to your Sender Email, which is set up in Shopify admin > Settings > General.
Each email address can be submitted an unlimited number of times.
For additional details, we encourage you to view this video tutorial:
1.2. Access the Contact Form Element
Step 1: Click on the 3rd icon in the Element Catalog which is the Add Shopify element function Step 2: Click on the Contact Form element in the dropdown menu Step 3: Drag and drop the element into the page editor and then start using it.Access the Contact Form element
The Contact Form element comes with multiple variations covering most of your needs, but you can customize your form by adding Contact Form Field, Contact Form Button and many other elements
2. Contact Form Element Configuration
This element comes with plenty of parameters allowing you to fine-tune content appearance to reach the best possible conversion rate.
Select the element in the layout to see its parameters.
2.1. General Tab Configuration
|
General tab’s parameters |
|
2.1.1. Show ConfirmationEnable to show customers’ Success/Error message
|
|
2.1.2. Redirect After SubmissionEnable this feature to redirect customers after submission.
|
|
You can get further information about VISIBILITY, ATTRIBUTES, ANIMATION parameters
2.2. Styling Configuration
You can check more information about OVERALL, SPACING, TYPOGRAPHY, BACKGROUND, BORDER, DISPLAY, CUSTOM CSS in the Styling tab
2.2.1. Common Issue: The Submission cannot be sent
Sometimes your customers cannot submit their information (name, email, message) and they had this notification “Sorry, the submission can not be sent! Please try again later” after submitting your form:
In this case, you need to check again in the editor for the email field.
This is mostly because you put the wrong field for the email. You can see the image below
As you can see, the Field Type of the Email is currently set up for Single Line Text. And this is the reason why the submission cannot be sent. To fix this issue, you just need to change to the Email field of Single Line Text (or other options) into Email like the image below
Then click on the Publish button. The issue is solved!
However, if you change to the Email field but the issue still happens, please do let us know via the Live chat window, we are willing to help you!
3. Frequently Asked Questions
3.1. Why should I have a Shopify Contact Form on my page?
This is the best way for visitors to reach out to sellers actively.
3.2. How many fields should be in the Contact Form?
According to a Hubspot survey of 40.000 individual contact forms, three fields should be fine.
