Shopify elements – Contact Form

In this article, you will learn about one of the Shopify elements available in PageFly – the Contact Form.

You can also refer to this video tutorial:

About Contact Form element

The Contact Form element is designed to help you easily collect customer’s messages or inquiries to increase your conversion rate.

Access the Contact Form element

Access the Contact Form element

Step 1: Click on the 2nd icon in the Element Catalog which is the Add Shopify element function

Step 2: Click on the Contact Form element in the dropdown menu

Step 3: Drag and drop the element into the page editor and then start using it.

The Contact Form element comes with multiple variations covering most of your needs, but you can customize your form by adding Contact Form Field, Contact Form Button and many other elements (like Youtube videos).

Customer’s messages will go directly to your Customer Email, which is set up in Shopify admin > Settings > General.

Contact Form element configuration

This element comes with plenty of parameters allowing you to fine-tune content appearance to reach the best possible conversion rate.

Select the element in the layout to see its parameters.

General tab configuration

General tab’s parameters
Show Confirmation: Enable to show customers’ Success/Error message
  • Success Message: The text displayed after successful form submission.
  • Error Message: The text displayed after unsuccessful form submission.
Redirect After Submission: Enable this feature to redirect customers after submission.
  • Redirect URL: Enter an URL or select an URL of your site.
  • Redirect Delay (seconds): Redirect after a certain amount of time (min value is 1 second, the max value is 10 seconds).

You can get further information about VISIBILITY, ATTRIBUTES, ANIMATION parameters here

Styling configuration

For Contact Form Styling, you can check more information about the Styling tab here

Common issue: the submission cannot be sent

Sometimes your customers cannot submit their information (name, email, message) and they had this notification “Sorry, the submission can not be sent! Please try again later” after submitting your form:

the submission cannot be sent

In this case, you need to check again in the editor for the email field.

This is mostly because you put the wrong field for the email. You can see the image below

As you can see, the Field Type of the Email is currently set up for Single Line Text. And this is the reason why the submission cannot be sent. To fix this issue, you just need to change to the Email field of Single Line Text (or other options) into Email like the image below

Then click on the Publish button. The issue is solved!

However, if you change to the Email field but the issue still happens, please do let us know via the Live chat window, we are willing to help you!

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