In this article, you will learn about one of the Shopify elements available in PageFly – the Contact Form.
About Contact Form element
The Contact Form element is designed to help you easily collect customer’s messages or inquiries to increase your conversion rate.
Access the Contact Form element
Step 1: Click on the 2nd icon in the Element Catalog which is the Add Shopify element function
Step 2: Click on the Contact Form element in the dropdown menu
Step 3: Drag and drop the element into the page editor and then start using it.
The Contact Form element comes with multiple variations covering most of your needs, but you can customize your form by adding Contact Form Field, Contact Form Button and many other elements (like Youtube videos).
Customer’s messages will go directly to your Customer Email, which is set up in Shopify admin > Settings > General.
Contact Form element configuration
This element comes with plenty of parameters allowing you to fine-tune content appearance to reach the best possible conversion rate.
Select the element in layout to see its parameters.
The parameters in the General and Styling tabs are specific for this element.
|General tab’s parameters|
|3. ATTRIBUTES||This is a parameter that all elements have. You can read more here.|
|4. VISIBILITY||This is a parameter that all elements have. You can read more here.|
|5. ANIMATION||This is a parameter that all elements have. You can read more here.|
|Styling tab’s parameters|
|1. OVERALL||You can read about the OVERALL parameter here.|
|2. SPACING||You can read about the SPACING parameter here.|
|3. TYPOGRAPHY||You can read about the TYPOGRAPHY parameter here.|
|4. BACKGROUND||You can read about the BACKGROUND parameter here.|
|5. BORDER||You can read about the BORDER parameter here.|
|6. DISPLAY||You can read about the DISPLAY parameter here.|
|7. CUSTOM CSS||You can read about the CUSTOM CSS parameter here.|
Common issue: the submission cannot be sent
Sometimes your customers cannot submit their information (name, email, message) and they had this notification “Sorry, the submission can not be sent! Please try again later” after submitting your form:
In this case, you need to check again in the editor for the email field.
This is mostly because you put the wrong field for the email. You can see the image below
As you can see, the Field Type of the Email is currently set up for Single Line Text. And this is the reason why the submission cannot be sent. To fix this issue, you just need to change to the Email field of Single Line Text (or other options) into Email like the image below
Then click on the Publish button. The issue is solved!
However, if you change to the Email field but the issue still happens, please do let us know via the Live chat window, we are willing to help you!
You can watch here to know more about Contact Form