How to Use Shopify Contact Form Element

1. About Contact Form ElementClick to copy

1.1. What is Contact Form Element?Click to copy

Shopify Contact Form element is designed to help you quickly collect customer’s messages or inquiries to increase your conversion rate.

Customer’s messages will go directly to your Sender Email, which is set up in Shopify admin > Settings > General.

Each email address can be submitted an unlimited number of times.

shopify elements contact form

For additional details, we encourage you to view this video tutorial:

1.2. Access the Contact Form ElementClick to copy

Access the Contact Form element

Step 1: Click on the 3rd icon in the Element Catalog which is the Add Shopify element function

Step 2: Click on the Contact Form element in the dropdown menu

Step 3: Drag and drop the element into the page editor and then start using it.

shopify elements contact form

The Contact Form element comes with multiple variations covering most of your needs, but you can customize your form by adding Contact Form FieldContact Form Button and many other elements

shopify elements contact form

2. Contact Form Element Configuration

This element comes with plenty of parameters allowing you to fine-tune content appearance to reach the best possible conversion rate.

Select the element in the layout to see its parameters.

shopify elements contact form

2.1. General Tab Configuration

General tab’s parameters

2.1.1. Show Confirmation

Enable to show customers’ Success/Error message

  • Success Message: The text displayed after successful form submission.
  • Error Message: The text displayed after unsuccessful form submission.

shopify elements contact form

2.1.2. Redirect After Submission

Enable this feature to redirect customers after submission.

  • Redirect URL: Enter an URL or select an URL of your site.
  • Redirect Delay (seconds): Redirect after a certain amount of time (min value is 1 second, the max value is 10 seconds).

shopify elements contact form

You can get further information about  VISIBILITY, ATTRIBUTES, ANIMATION parameters

2.2. Styling ConfigurationClick to copy

You can check more information about OVERALL, SPACING, TYPOGRAPHY, BACKGROUND, BORDER, DISPLAY, CUSTOM CSS in the Styling tab

2.2.1. Common Issue: The Submission cannot be sent

Sometimes your customers cannot submit their information (name, email, message) and they had this notification “Sorry, the submission can not be sent! Please try again later” after submitting your form:

the submission cannot be sent

In this case, you need to check again in the editor for the email field.

This is mostly because you put the wrong field for the email. You can see the image below

shopify elements contact form

As you can see, the Field Type of the Email is currently set up for Single Line Text. And this is the reason why the submission cannot be sent. To fix this issue, you just need to change to the Email field of Single Line Text (or other options) into Email like the image below

shopify elements contact form

Then click on the Publish button. The issue is solved!

However, if you change to the Email field but the issue still happens, please do let us know via the Live chat window, we are willing to help you!

3. Frequently Asked QuestionsClick to copy

3.1. Why should I have a Shopify Contact Form on my page?Click to copy

This is the best way for visitors to reach out to sellers actively.

3.2. How many fields should be in the Contact Form?Click to copy

According to a Hubspot survey of 40.000 individual contact forms, three fields should be fine.

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