> For the complete documentation index, see [llms.txt](https://help.pagefly.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pagefly.io/faq-and-troubleshooting/troubleshooting/error-messages/unknown-error.md).

# Unknown error

### Overview

Sometimes, when you edit pages with PageFly you will see this message “[An error occurred, please try again](https://help.pagefly.io/manual/unknown-error/)”.

The error is not a specific case, it can be caused by different reasons and PageFly cannot detect the root cause.

### How To Fix The Unknown Error

When you see this message, don’t worry. Simply contact the PageFly Support Team as soon as possible.

Our Support team will check the error, find out the problem and fix it for you! So do not hesitate to contact us, we are willing to assist you anytime.

![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-c046bf8194f8867146429e319f6df20697675561%2FTd2_jHjHAWTh21fP7x9fXzniG-bLAVwGkF6f9B1peoesF7JM5IEjg00YATHEgci-ocos_zRxzHxFQof4LDoe9jk3Y4Cy1rQ3WXI_Kao8bo-7fqmpZnL7N3Mk3HmqQJkpWP7gsE9D9h0bnvdm.gif?alt=media)

### Tips And Best Practice

Providing relevant materials when contacting our live chat support can expedite the process of identifying and resolving your issue. To help our operators assist you more efficiently, we recommend preparing the following information ahead of time:

* Elaborate The Question/Issue With A Screenshot Or A Video
* Provide The URL Of The Live Page/The URL Of The Page Editor
* Grant Access To Shopify Admin

### Related Resources

* [How can I access the PageFly 24/7 LiveChat?](https://help.pagefly.io/manual/how-can-i-access-the-pagefly-live-chat/)


---

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