# Contact form ### About Contact Form Element [Shopify Contact Form](https://help.pagefly.io/manual/shopify-elements-contact-form/) element is designed to help you quickly collect customer's messages or inquiries to increase your conversion rate. * Customer's messages will go directly to your Sender Email, which is set up in Shopify admin > Settings > Notifications. * Each email address can be submitted an unlimited number of times. For additional details, we encourage you to view this video tutorial: {% embed url="" %} ### How To Access Contact Form Element Accessing the Contact Form element involves 3 steps: * Step 1: Click on the 2nd icon in the left side menu which is the Element Catalog, then switch to Shopify tab. * Step 2: Click on the **Contact Form** element in the dropdown menu * Step 3: Drag and drop the element into the page editor and then start using it. ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-6f0b51b0507f5b6cc8feec94afc8966af7e16f15%2FAD_4nXcJAAQkkzy0Bz9WwX8vDcUHUyagohZjSloB9nXASCQtE50uyqYSX9rL6YaizbwRqKFVtP0soyv1ppK0A0ZUKNEHnk0a8HxgDujnSr1DUa_67KrbYxNA2v148wZb16LLlVOWPBkFrrVEEa-R5DCKyB9_U1-u?alt=media) The Contact Form element comes with multiple variations covering most of your needs. ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-a370a1b12909801442306c46e1caadfe3e04ae2d%2FAD_4nXeeKRRpRw6zkVUjTnlznOD7TDg7mayGRoTn21Zz2jJkDOGDqJyV4Z9Both_XKZclNMC7XvEGAOLe7v347saG4XtBqqtzEg0fm3acNEIPtQ5dcUgBXEVFr07gC3aThv4GPuhgK7UUWqvDdXMxufQJckLFxHO?alt=media) ### How To Configure For Contact Form Element This element comes with plenty of parameters allowing you to fine-tune content appearance to reach the best possible conversion rate. All the elements in Contact Form have similar parameters. To start, drag one element to the layout and select it to see its configuration. ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-440cc0301b39a4e73492635511022b8ab4b855e3%2FAD_4nXcFGSi0hrq3DTnwNcZ1SUtQQofGMPegC8KxCg4iMgVnO6JpDXqlkRE9_0fGd9e6WUgFiLu1b3nNLBLLZJSBlIq3WffJyQiNfTps-WZ-ehJKX601z8oYPIYBAVH0BPBrD2gSJ-qJe-mLYhChHOjLoAbN04cx?alt=media) #### General Settings **Show Confirmation**: Enable to show customers' Success/Error message * Success Message: The text displayed after successful form submission. * Error Message: The text displayed after unsuccessful form submission. ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-00a28400c66a70909564a8400613a19329bcdeb0%2FAD_4nXdPHxKXVKPz2bo4SZdhm86cmme948-P81KAYwDxyk1OsadpLlK_xIi--ZIriJNQHIq_R7nAkBGzoKbHjTqTrIQSzUuH-cDez0Ukowmo-LFjuGJsdIKhJjk_4gQjv5wrHh2QvbLj7uaQspJGtR6CxoJFS3Rs?alt=media) **Redirect After Submission**: Enable this feature to redirect customers after submission. * Redirect URL: Enter an URL or select an URL of your site. * Redirect Delay (seconds): Redirect after a certain amount of time (min value is 1 second, the max value is 10 seconds) ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-eedbd243aec4b41c7daafc266765567379c40bfb%2FAD_4nXcTAbb0Ds6D698WBfwHCQ5wr73t4joxP0lzCYApGrQ0k0LwuhHjMRK5u17AfGDSkp5Pdj4YBcst9ZqzRQxeUWGk6RcM2-Y-VLyV73updZPGbfO3Xd9Ui1ovZQqG51xluhEWefAPfmsOzN20VZ5Ta4JE0Xw?alt=media) You can get further information about ATTRIBUTES, VISIBILITY, ANIMATION parameters [here](https://help.pagefly.io/manual/elements-general-settings/). #### Styling Settings For further details on the Styling tab, please refer to this [link](https://help.pagefly.io/manual/elements-style-settings/). There is other sub-element "Contact Form Field element" that are located inside the Contact Form element, you can head over to [this article](https://help.pagefly.io/manual/shopify-elements-contact-form-field/) for more information. ### Common Cases Sometimes your customers cannot submit their information (name, email, message) and they have this notification "Sorry, the submission can not be sent! Please try again later" after submitting your form: ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-9a78742a2eb35247da0edfbf8053e2c7836a3fb8%2FAD_4nXdomzYmuTfIJwgPAFfKgilFNuiI7ErpkkNfPazrSI9NgCP_lYpeb9WohF8QcNvhxhyngUlBRU2aaVzwWgmHtbJotUZ9FXR_weHMNWiK9quD5_7QLR6XGTzDRO6RMnvtpoC3UMcfSLevW07XBV76mgkeyc94mC0mH4YyMgiXN9s4J1g.png?alt=media) In this case, you need to check again in the editor for the email field. This is mostly because you put the wrong field for the email. You can see the image below ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-e5d311ec83308e88adea7d3d99c63bf3c638762b%2FUntitled-design-82.png?alt=media) As you can see, the Field Type of the Email is currently set up for Single Line Text. And this is the reason why the submission cannot be sent. To fix this issue, you just need to change to the Email field of Single Line Text (or other options) into Email like the image below ![](https://2800568630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeLf471SpmnojuhVGQb2E%2Fuploads%2Fgit-blob-4982a56845ddd995dd231b59f39f87468aa565d0%2FUntitled-design-84.png?alt=media) Then click on the Publish button. The issue is solved! However, if you change to the Email field but the issue still happens, please do let us know via the Live chat window, we are willing to help you! ### Frequently Asked Questions **1. Why should I have a Shopify Contact Form on my page?** This is the best way for visitors to reach out to sellers actively. **2. How many fields should be in the Contact Form?** According to a Hubspot survey of 40.000 individual contact forms, three fields should be fine. ### Additional Resources [How to Use Shopify Contact Form Field](https://help.pagefly.io/manual/shopify-elements-contact-form-field/) [How to Use Shopify Customer Form](https://help.pagefly.io/manual/shopify-elements-customer-form/) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.pagefly.io/page-structure-and-elements/shopify-elements/form/shopify-elements-contact-form.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.