When using PageFly, you might find an issue that YouTube and HTML videos do not autoplay on mobile devices.
In this article, we will discuss some typical reasons for this issue. This issue is unavoidable because it depends on your customer’s devices and behaviors.
YouTube Videos
YouTube videos cannot autoplay on mobile devices (This is correct for background YouTube videos)
Please note that if you don’t publish the video on YouTube, the video will not be displayed in the page editor.
HTML Videos
- On Safari browser, many customers turn on the Low Power Mode on their phones, that’s why the HTML videos do not automatically play on mobile.
- This problem also happens when you use the Vimeo element; when the customers turn on the Lower Power Mode, Vimeo videos also cannot play automatically as well.
- Video format can also be a problem. Please keep in mind that only MP4, WebM, and Ogg video formats are supported
- You can show the Image Cover when the video does not autoplay on mobile, this affects positively on customer experience.
Video Doesn’t Play In Live View When ‘Enable Autoplay’ Is Turned On
If you turn on Enable Autoplay and the video doesn’t play in Live view, this might happen because ‘Mute’ is not selected. Please note that the autoplay function works only when you mute the video.
If you still counter any problem as the YouTube and HTML videos do not autoplay, please get in touch with us to get further support, by clicking on the chat bubble on the bottom-left corner.
