About PageFly Refund Policy
In this article, you will learn how to qualify for a refund and how to request one.
When Can I Get a Refund?
A refund request can be accepted only when a major problem has happened to your PageFly account, creating data loss or serious disturbance.
The refund request must be issued within 7 days from the date you purchased it.
Since we provide a free plan where you have access to all PageFly’s features, we have no obligation to provide a refund in the following situations:
- You have changed your mind about the app
- You bought it by mistake
- You do not have sufficient expertise to use the app
- You ask for goodwill
- You ask for refunds of prior months
You can explore more our Compensation Policy here.
What Will Happen To My PageFly Pages?
Requesting a refund from PageFly also means that you will cease using PageFly’s paid plans.
- If you decide to downgrade from a PageFly paid plan (e.g., Unlimited, Enterprise, “Pay as you go”, Platinum, Gold, or Silver plan) to the Free plan, please refer to the article “PageFly – What Happens if I Downgrade?“
- If you decide to uninstall PageFly, please refer to “PageFly – What Happens if I Uninstall?“
How To Ask For A Refund
If you encounter a problem in our app, it’s better to investigate it and restore any data lost or disturbed. Therefore, please do not uninstall PageFly – we can only help if you still have your app. Once it’s uninstalled, there’s nothing we can do.
Please follow this progress if you want to ask for a refund:
- Step 1: Verify that your case complies with our Refund Policy
- Step 2: Send a message via Live Chat in PageFly app or submit a ticket at our Contact Us page
- Step 3: Provide your billing details and check your bank account
- We need the Shopify bill for the requested billing cycle of your store. Based on that, we will have more clues about the case and detect the issue better. You can download the Shopify bill via: Settings > Billing > Select “Billing for target period” > Download. Alternatively, you can take a full screenshot of the bill details page.
- Ensure that your bank account is still operating normally, without any disputes or issues because once we refund, the amount will be sent to your bank account that signed up with your Shopify store.
- Step 4: PageFly team reviews and processes it
Our support team will acknowledge receipt of your request in real-time and may ask for additional information if necessary. Once all information is gathered, we will coordinate with the core team and Shopify to process your request.
How Will I Receive My Refund
After reviewing the information, once we accept your request:
- Case 1: The billing cycle has been paid: we will process the refund for you with Shopify team.
- Case 2: The billing cycle has not been paid yet. You will have 2 options:
- Wait for us until we get the amount, then we can refund
- Or you can receive app credit
When Will I Receive Your Refund?
The charge should be canceled in a few days. To keep track of the process, you can contact the Shopify team directly and ask them about this issue.
Common Cases
Sometimes, you find that it takes a long time to get the refund. Please check if your case:
Missing Billing Information
Please make sure that you provide all billing you want to get refund for PageFly team
Incorrect Bank Account Information
Ensure your back account you provided for Shopify/ PageFly
Frequently Asked Questions
How Can I Request A Refund From PageFly?
To request a refund from PageFly, first ensure your case meets our Refund Policy criteria. Then, you can contact our team to submit your request. You’ll need to provide your billing details and ensure your bank account is in good standing. Our support team will review your request and coordinate with the necessary teams to process it.
Will Downgrading Or Uninstalling PageFly Affect My Ability To Receive A Refund?
Requesting a refund means you intend to stop using PageFly’s paid plans. You should consider downgrading to a Free plan instead of uninstalling PageFly. We will get easier to assist with accounts that still have the app installed. If you uninstall the app already, please contact our support team for more instructions.
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