In this article, you will learn about how to be qualified for a refund and how to request one.
The refund request must be issued within 7 days from the date you purchased it. A refund request can be accepted only when a major problem has happened to your PageFly account, creating data loss or serious disturbance.
Since we provide a free plan where you have access to all PageFly’s features, we have no obligation to provide a refund in the following situations:
- You have changed your mind about the app
- You bought it by mistake
- You do not have sufficient expertise to use the app
- You ask for goodwill.
- You ask for refunds of prior months.
If you plan to get a refund, please submit a ticket at our Help Center or via Live Chat in PageFly app.
If you encounter a problem in our app, it’s better to investigate it and restore any data lost or disturbed.
Therefore, please do not uninstall PageFly – we can only help if you still have your app. Once it’s uninstalled, there’s nothing we can do.
An issue for a refund with PageFly also means that you will stop using PageFly paid plans. If you decide to downgrade from Platinum, Gold or Silver plan to Free plan, please refer to article PageFly – What happens if I downgrade?
If you decide to uninstall PageFly, please refer to this article PageFly – What happens if I uninstall?
Once we receive your refund request:
Case 1: The billing cycle has been paid: we will process the refund for you.
Case 2: The billing cycle has not been paid yet. For this case, we will contact Shopify team to request for a cancellation on this charge.
Please note that we cannot avoid future charges, as it’s under control of Shopify Billing team. We can only refund you after you have paid for the charge. Due to Shopify’s policy, we don’t handle this refund by ourselves, so we really appreciate your understanding and patience.
The charge should be canceled in a few days. To keep track of the process, you can contact Shopify team directly and ask them about this issue.