Refund Policy

In this article, you will learn about how to be qualified for a refund and how to request one.

Return Qualification

The refund request must be issued within 7 days from the date you purchased it. A refund request can be accepted only when a major problem has happened to your PageFly account, creating data loss or serious disturbance.

Since we provide a free plan where you have access to all PageFly’s features, we have no obligation to provide a refund in the following situations:

  • You have changed your mind about the app
  • You bought it by mistake
  • You do not have sufficient expertise to use the app
  • You ask for goodwill.
  • You ask for refunds of prior months.

How can I issue a refund?

If you plan to get a refund, please submit a ticket at our Help Center or via Live Chat in PageFly app.

If you encounter a problem in our app, it’s better to investigate it and restore any data lost or disturbed.

Therefore, please do not uninstall PageFly – we can only help if you still have your app. Once it’s uninstalled, there’s nothing we can do.

What will happen to my PageFly pages?

An issue for a refund with PageFly also means that you will stop using PageFly paid plans. If you decide to downgrade from Platinum, Gold or Silver plan to Free plan, please refer to article PageFly – What happens if I downgrade?

If you decide to uninstall PageFly, please refer to this article PageFly – What happens if I uninstall?

How can I receive the refund?

Once we receive your refund request, we will ask Shopify Billing to process the refund for you. Due to Shopify’s policy, we don’t handle the refund by ourselves, so we really appreciate your understanding and patience.

When will I receive your refund?

Since the refund is handled by Shopify Billing, we can’t tell exactly when you would receive it. However, Shopify Guru usually replies with an estimated time of arrival, so we will let you know.

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