In this article, you will know how to access the PageFly LiveChat so you can reach out to the PageFly Support team 24/7 whenever you need our help.
From the PageFly dashboard
On the right screen on the PageFly dashboard, you can see a fixed blue message icon. You just need to click on this icon, a live chat will be shown up so you can compose your message to chat with our support team.
You can also click on the Start live chat icon on the top bar, the Live Chat box will be automatically opened so you can write the message.
From the PageFly page lists
Besides the dashboard, you can access the Live chat on all PageFly page lists by clicking on the button below
From the page editor
When you are in the page editor and you want to chat with us, you can still access the Live chat by clicking on Start Live Chat button on the top bar.
Best Practices to Contact LiveChat Support
In this part, you will learn how to use our Live chat support with efficiency and time-saving.
Elaborate the question/issue with a screenshot or a video
All our operators are fluent in English and we have a translator in case you are not comfortable using English. However, instead of using text messages to explain yourself, operators can understand you more if you send us screenshots or record a video explaining the problem.
We recommend using Loom to record the video.
Provide the URL of the live page/the URL of the page editor
In some cases, our operators need to see the page on live view to examine the issue and access to the PageFly page editor is also needed to resolve the problem.
Please provide the necessary URLs if you think they are needed to fix the issue or if they are asked for by our operators.
Grant access to Shopify Admin
If the issue needs to be examined in Shopify Admin or in PageFly editor, we would send you a request to access Shopify Admin. Minimum permissions are requested. Just enough for us to examine the issue. If you agree. please visit your Shopify store administration => “Home” section and accept the request.
The request should look like this
Last but not least, do not hesitate to contact us via the Live chat if you have any questions or need help, our Support team is available 24/7 to assist you!