How can I access the PageFly LiveChat?

In this article, you will know how to access the PageFly LiveChat so you can reach out to the PageFly Support team 24/7 whenever you need our help.

From our websitesClick to copy

In our websites, Main site and Help center, please click on the live chat symbol at the bottom right of the page. Our live chat will pop up and our operator will be ready to answer all of your questions regarding PageFly.

From the PageFly dashboardClick to copy

On the bottom left of the PageFly dashboard, you can see the button “Open 24/7 Live Chat”. You just need to click on this button, a chatbox will be shown up so you can compose your message to chat with our support team.

You can also click on the Open live chat icon on the top bar, the Live Chat box will be automatically opened so you can write the message.

From the PageFly page listsClick to copy

Besides the dashboard, you can access the Live chat on all PageFly page lists by clicking on the button below

From the page editorClick to copy

When you are in the page editor and you want to chat with us, you can still access the Live chat by clicking on Open Live Chat button on the top bar.

Best Practices to Contact LiveChat SupportClick to copy

In this part, you will learn how to use our Live chat support with efficiency and time-saving.

Elaborate the question/issue with a screenshot or a videoClick to copy

All our operators are fluent in English and we have a translator in case you are not comfortable using English. However, instead of using text messages to explain yourself, operators can understand you more if you send us screenshots or record a video explaining the problem.

We recommend using Loom to record the video.

Provide the URL of the live page/the URL of the page editorClick to copy

In some cases, our operators need to see the page on live view to examine the issue and access to the PageFly page editor is also needed to resolve the problem. 

Please provide the necessary URLs if you think they are needed to fix the issue or if they are asked for by our operators.

Grant access to Shopify AdminClick to copy

If the issue needs to be examined in Shopify Admin or in PageFly editor, we would send you a request to access Shopify Admin. Minimum permissions are requested. Just enough for us to examine the issue. If you agree. please visit your Shopify store administration => “Home” section and accept the request.

The request should look like this

Last but not least, do not hesitate to contact us via the Live chat if you have any questions or need help, our Support team is available 24/7 to assist you!

Thank you for your feedback!

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PageFly Help Center is now available in French, Portuguese and Chinese. Please check the flags on the page header.

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