Overview
In this article, you will know how to access the PageFly LiveChat so you can reach out to the PageFly Support team 24/7 whenever you need our help.
From Our Websites
Bubble Chat
On our Main site, please click on the live chat symbol at the bottom right of the page. Our live chat will pop up and our operator will be ready to answer all of your questions regarding PageFly.
“Chat With Us” Button
Alternatively, you can access it from our Help Center. Simply scroll to the bottom of the page, where you’ll find the “Chat with Us” button. Clicking on it will open our live chat, and our operators will be on hand to answer any questions you have about PageFly.
From The PageFly App
Header Bar
On the header bar of the PageFly dashboard, you can click on the 3-dot icon here and select the ‘Get support‘ option to contact our support team.
Bubble Chat
On the bottom left of the PageFly dashboard, you can see the button “Open 24/7 Live Chat“. You just need to click on this button, a chatbox will be shown up so you can compose your message to chat with our support team.
PageFly Editor
Within the PageFly editor’s header bar, you can click on the icon “?” and choose the “Start live chat” option.
Alternatively, on the left-hand navigation bar, towards the bottom, you’ll also find our live chat icon. Clicking on it will open the live chat window.
Best Practices To Contact Live chat Support
Elaborate The Question/Issue With A Screenshot Or A Video
All our operators are fluent in English and we have a translator in case you are not comfortable using English. However, instead of using text messages to explain yourself, operators can understand you more if you send us screenshots or record a video explaining the problem.
We recommend using Loom to record the video.
Provide The URL Of The Live Page/The URL Of The Page Editor
In some cases, our operators need to see the page on live view to examine the issue and access to the PageFly page editor is also needed to resolve the problem.
Grant Access To Shopify Admin
If the issue needs to be examined in Shopify Admin or in PageFly editor, we would send you a request to access Shopify Admin. Minimum permissions are requested. Just enough for us to examine the issue. If you agree. please visit your Shopify store administration => “Home” section and accept the request.
The request should look like this
Last but not least, do not hesitate to contact us via the Live chat if you have any questions or need help, our Support team is available 24/7 to assist you!
