How can I access the PageFly 24/7 LiveChat?

OverviewClick to copy

In this article, you will know how to access the PageFly LiveChat so you can reach out to the PageFly Support team 24/7 whenever you need our help.

From Our WebsitesClick to copy

Bubble ChatClick to copy

On our Main site, please click on the live chat symbol at the bottom right of the page. Our live chat will pop up and our operator will be ready to answer all of your questions regarding PageFly.

access pagefly livechat in pagefly website

“Chat With Us” ButtonClick to copy

Alternatively, you can access it from our Help Center. Simply scroll to the bottom of the page, where you’ll find the “Chat with Us” button. Clicking on it will open our live chat, and our operators will be on hand to answer any questions you have about PageFly.

chat with pagefly

From The PageFly AppClick to copy

Header BarClick to copy

On the header bar of the PageFly dashboard, you can click on the 3-dot icon here and select the ‘Get support‘ option to contact our support team.

access pagefly livechat

Bubble ChatClick to copy

On the bottom left of the PageFly dashboard, you can see the button “Open 24/7 Live Chat“. You just need to click on this button, a chatbox will be shown up so you can compose your message to chat with our support team.

access pagefly livechat in pagefly app

PageFly EditorClick to copy

Within the PageFly editor’s header bar, you can click on the icon “?” and choose the “Start live chat” option.

access pagefly livechat in pagefly editor

Alternatively, on the left-hand navigation bar, towards the bottom, you’ll also find our live chat icon. Clicking on it will open the live chat window.

open livechat

Best Practices To Contact Live chat SupportClick to copy

Elaborate The Question/Issue With A Screenshot Or A VideoClick to copy

All our operators are fluent in English and we have a translator in case you are not comfortable using English. However, instead of using text messages to explain yourself, operators can understand you more if you send us screenshots or record a video explaining the problem.

We recommend using Loom to record the video.

Provide The URL Of The Live Page/The URL Of The Page EditorClick to copy

In some cases, our operators need to see the page on live view to examine the issue and access to the PageFly page editor is also needed to resolve the problem.

Please provide the necessary URLs if you think they are needed to fix the issue or if they are asked for by our operators.

Grant Access To Shopify AdminClick to copy

If the issue needs to be examined in Shopify Admin or in PageFly editor, we would send you a request to access Shopify Admin. Minimum permissions are requested. Just enough for us to examine the issue. If you agree. please visit your Shopify store administration => “Home” section and accept the request.

The request should look like this

accept request from pagefly team

Last but not least, do not hesitate to contact us via the Live chat if you have any questions or need help, our Support team is available 24/7 to assist you!

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