How we comply with GDPR

OverviewClick to copy

In this guide, you will learn about how PageFly keeps your data safe, especially if you’re residing in one of the European countries. More specifically, you’ll learn how PageFly complies with GDPR, which took effect in May 2018, and what we do to protect EU citizens’ data.

This article is perfect for businesses in the EU or those handling EU citizen data. It will show you why GDPR compliance matters and how PageFly fulfills its GDPR obligations and maintains our transparency about customer messaging and how we use data.

How To Explain GDPR, Its Effect On Users, And PageFly’s Compliance With GDPR?Click to copy

  • Step 1: Understand What GDPR IsClick to copy

The EU General Data Protection Regulation (“GDPR”) is a comprehensive data protection law that came into effect on May 25, 2018. It replaced the existing EU Data Protection law to strengthen the protection of “personal data” and the rights of the individual. It’s a single set of rules which govern the processing and monitoring of EU data.

  • Step 2: Understand How GDPR Effects UsersClick to copy

If you are in the EU, you should be aware of this law to better protect your information and data. If you hold or process the data of any person in the EU, the GDPR will apply to you, whether you’re based in the EU or not.

Our teams worked hard to ensure we comply with GDPR. This was a massive overhaul of processes and data models to make sure we met our legal obligations and did the best thing for our customers. Meanwhile, it still lets us move fast and build great results.

Here are some initiatives we took to ensure we set up ourselves and our customers to meet GDPR obligations:

  • Step 3: PageFly Complies With GDPR While Building New FeaturesClick to copy

Essentially, our teams built the necessary features to enable our customers to easily meet their GDPR obligations.

Also, PageFly can help you meet your data portability requirements for GDPR. You can easily export all of your data and/or permanently delete those linked to your account.

Most importantly, we leave an option for the user to opt out of data storage after uninstallation, to ensure we comply with GDPR.

go to Preferences

  • Step 4: PageFly Complies With GDPR By Updating Our Privacy PolicyClick to copy

Strong data protection commitments are a key part of GDPR’s requirements. Our updated privacy policy shares our privacy commitments and sets out the terms for PageFly and our customers to meet GDPR requirements.

  • Step 5: PageFly Complies With GDPR In How We Track DataClick to copy

Below is a full list of data we track:

First, standard personal information the app collects:

  • Store ID
  • Store plan
  • Name of store owner
  • Email
  • Domain (URL)
  • City
  • ZIP code
  • Country
  • Phone number
  • Payment history of the store with PageFly
  • Usage information and habit of PageFly (including but not limited to: date of installation, upgrade, uninstallation, payment, and contact via Live Chat window)

Second, we collect the following types of personal information from once you have installed PageFly:

  • Web sessions inside PageFly
  • Device used
  • Browser information (type, version, language)
  • Operating system
  • Involvement in any PageFly campaign
  • Referral URL inside PageFly
  • Twitter address
  • LinkedIn address

Third, information about you and others, who may access and use PageFly on behalf of your store, including but not limited to app activities. We collect in-app behavioral activities directly from the app user, through your use of the app. They are:

  • Your name
  • Address
  • Email address
  • Phone number
  • Billing information

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

  • Step 6: PageFly Complies With GDPR In How We Store DataClick to copy

Your data is encrypted and stored in our database. No one is allowed to access the database except for the CEO, the system admin, and the lead developer.

The data stored is never distributed, promoted, or used for illegal and/or personal purposes.

Frequently Asked QuestionsClick to copy

What Is GDPR?Click to copy

GDPR stands for General Data Protection Regulation, a comprehensive law that came into effect in May 2018 to strengthen the protection of personal data and individual rights within the EU.

How Does PageFly Comply With GDPR?Click to copy

PageFly has updated processes and data models to ensure compliance with GDPR. This includes  building new features to help customers meet their GDPR obligations and updating the privacy policy to reflect strong data protection commitments.

What Types Of Data Does PageFly Track?Click to copy

PageFly tracks personal information, usage habits, in-app activities, and technical details like web sessions and device information.

Additional ResourcesClick to copy

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