While Shopify simplifies the subscription and billing cycle of PageFly, changing your pricing plan could lead to different scenarios.This article will help you calculate the charged amount when you cancel PageFly, or downgrade/upgrade your current plan.
About PageFly Recurring Charges
You pay a monthly subscription to PageFly via Shopify App charges. We do not have any special charging model except the one that’s officially allowed and supported by Shopify.
There are a few things to keep in mind:
- PageFly offers a forever Free plan; therefore, the billing cycle only begins when you start using a paid plan. For example, you will be charged when you explicitly approve the charge in the store administration interface.
- PageFly’s subscriptions are billed on an independent, 30-day billing cycle. Although the subscription is billed at the same time as Shopify subscription, due to the independent billing cycle, PageFly’s cycle may end before Shopify’s.
For more information about Shopify billing, you can check these articles here:
PageFly’s current pricing plan can be reviewed below:
Switch PageFly Plan
You can switch your PageFly plan anytime you want.
When you switch to another PageFly paid plan, PageFly will prompt you to agree to a new recurring subscription. This is because Shopify only allows one subscription to be enabled at a time. The existing subscription will be canceled immediately and replaced by the new one.
Switch Plan At The End Of Billing Cycle
When you switch your PageFly plan at the end of your current billing cycle, the charge for your old plan stops immediately, and the charge for your next cycle is automatically updated to reflect your new subscription. This process works the same way whether you’re upgrading or downgrading your plan.
When you downgrade to a Free plan, your current subscription will be canceled immediately, and Shopify will not create a new subscription for you.
Switch Plan In The Middle Of Billing Cycle
When you switch PageFly plan in the middle of your current PageFly billing cycle, the charge is prorated based on the difference in plan price and the number of days remaining in the billing cycle. This is to ensure that you will not be overcharged by the plan you are not using.
After you have switched the plan, at the end of your Shopify billing cycle (when you receive your bill), PageFly charges can be calculated as:
With 30 as the total number of days in a cycle.
In Case Of Upgrade
For example, if you upgrade from $29 plan to $59 plan when your PageFly billing cycle has started for 10 days, your PageFly charges at the end of that billing cycle will be:
So in this billing cycle, Shopify will charge you $49.
In Case Of Downgrade
Using the similar calculation method, if you downgrade from $59 plan to $29 plan when your PageFly billing cycle has started for 10 days, your PageFly charges at the end of that billing cycle will be:
So in this billing cycle, Shopify will charge you $39.
In case when you downgrade to Free plan in the middle of your current billing cycle, Shopify will still charge you the full amount of that billing cycle, following Shopify’s policy here.
However, should you perceive any discrepancy or unfairness, please kindly contact our team via Live Chat. We will recheck your billing cycle, and in reasonable cases, initiate a request to Shopify for a refund for the remaining duration of the PageFly billing cycle.
Uninstall & Reinstall PageFly app
Uninstall PageFly app
When you uninstall the app, your subscription will be automatically canceled, and you won’t be charged for any following PageFly billing cycles.
In case when you uninstall PageFly in the middle of your current billing cycle, Shopify will still charge you the full amount of that billing cycle, following Shopify’s policy here.
However, should you perceive any discrepancy or unfairness, please kindly contact our team via Live Chat. We will recheck your billing cycle, and in reasonable cases, initiate a request to Shopify for a refund for the remaining duration of the PageFly billing cycle.
Reinstall PageFly app
When you reinstall the app and upgrade to a new plan, Shopify will create a new PageFly’s billing cycle. This new billing cycle will work separately from any previous billing cycle you had before upgrading, with a different end date.
Pause & Unpause Shopify Store
Pause Shopify Store
According to Shopify, pausing your store means downgrading to a Shopify plan with a lower cost of $9 per month. You still have the ability to enter your Shopify admin to modify your products as necessary; however, your checkout functionality is turned off. As a result, while customers can browse your products, they are unable to complete purchases.
If you pause your store when PageFly app is not downgraded to Free plan, or uninstalled, PageFly app and your current subscription will still remain active.
If you want to avoid being charged during the pausing period, you can consider downgrade to Free plan.
Unpause Shopify Store
When you’re ready to start selling your products again, you can unpause your store. PageFly subscription will remain the same after you unpause your store.
Close & Reopen Shopify Store
If you close your store when PageFly app is not downgraded to Free plan, or uninstalled, PageFly app will remain installed in your store, but the subscription will be canceled immediately.
However, if you close your store in the middle of the billing cycle, you will still have to pay for the cycle that started before you closed the store. If you did not pay for this cycle, you are still charged once you reopen your store.
Freeze & Unfreeze Your Store
Your store will be frozen if you refuse to approve charges for Shopify multiple times, and will not be unfreezed until you have paid all outstanding charges, following Shopify’s policy.
If your store is frozen when PageFly app is not downgraded to Free plan, or uninstalled, PageFly app will remain installed in your store, but the subscription will be canceled immediately.
To reactivate or unfreeze your store, you need to pay any outstanding charge. In case the store is re-opened within 30 days, Shopify will unfreeze your account and the recurring app charges resume.
Frequently Asked Questions
1. Why am I getting charged twice for the same month?
If PageFly app charges happen after your Shopify bill period ends but before the app’s bill starts over, those extra app fees will show up on your next Shopify bill, following Shopify’s policy here. Rest assured that you will not be billed two times for the same PageFly billing cycle.
2. Why am I getting charged even when I canceled my subscription right after upgrading?
When you first agree to pay for an app, you get charged. Then, you get charged again on the first day of the app’s billing period. So, if you add an app and remove it just a day or two later, you’ll still see a charge for it on your bill, following Shopify’s policy here.
