Support Policy

About support service

Product support is a free service provided by PageFly team.

We offer product and technical support to PageFly users via in-app live chat and email. Furthermore, we will help you with issues about installation, usage, account and membership.

If you are not a PageFly user but still need general information regarding PageFly or our company, feel free to contact us, we are happy to answer your questions.

For customers

To receive the best support quality, please follow some rules:

  • Use polite language when communicating for support request.
  • Describe your problems as detailed as possible (screenshots or videos are highly recommended).
  • Send us your site URL and accept our access request if needed.

We have a Help Center that has answers for most questions about PageFly. It also provides guides for technical issues that usually occur while using the app.

Therefore, before submitting a support request, please check the Help Center so you can proactively find solutions.

Support hours

Our support team is 24/7 from Monday to Sunday. You will most likely get the first response within just a few minutes.

Note: customization requests takes longer to resolve, so please be patient.

Support channels

Our official support channels:

Extent of our support

The scope of our support includes the following:

  • Bug fixes
  • Configuration questions or guidance of PageFly app
  • Compatibility issues with Shopify theme
  • Configuration of Shopify Store settings
  • Compatibility with other third-party apps

Above all, we do not offer support to anything not related to our products/ services (e.g. third-party themes and apps).

With that in mind, we reserve the rights to refuse to help or to request for an additional fee if your task is considered complex or external to our scope of support.

Therefore, our team highly encourage you to spend some time familiarizing with PageFly to optimize its features and functions.

Customization

We can help you with minor customizations (for example, overriding custom CSS code) in PageFly. However, we reserve the right to ask for an additional fee if your request relates to a new customization or design.

Could not find the answer to your question?

No worries, contact Our LiveChat Support 24/7

Contact PageFly LiveChat
PageFly Languagues

PageFly Help Center is now available in French, Portuguese and Chinese. Please check the flags on the page header.

I got it!