Troubleshooting

Page generation

AI is taking too long

If over 2 minutes: check internet, click Cancel and retry, or refresh the page.

Generation failed

Click Cancel, try a simpler prompt, or try a different page type.

Blank or broken sections

Select the section → chat: "Regenerate this section." Or delete and use the Section Generator.

Editing

AI doesn't understand my request

Be more specific. Reference specific elements. Break complex requests into smaller steps.

Changes not showing on canvas

Wait for AI to finish (check for spinners). Try refreshing.

Undo not working

Works within current session only. Max 20 checkpoints. Grayed out = no checkpoints left.

Publishing

Publish button disabled

Sections still generating (wait for spinners to finish) or no changes to publish.

Page not appearing on store

Check status is "Published." Verify URL in Shopify admin. Clear browser cache.

Drift detection banner

Page was edited outside Smart Pages. See Drift Detection.

Experiments

Not collecting data

Page must be published. Verify traffic exists. Wait 24 hours for initial data.

Low confidence

Not enough traffic for statistical significance. Try a more dramatic variation or run longer.

Credits

Running low

Check balance in dashboard. Upgrade plan. Use manual editing (section settings, inline editing) for small changes to save credits.

Getting help

Click the support icon in the editor sidebar, or contact PageFly support through the Shopify app listing.