Overview
When using PageFly, you can have an issue that YouTube or HTML Videos do not automatically play on mobile devices. In this article, we will run through some typical reasons for this issue.
This issue is unavoidable because it depends on your customer’s devices and behaviors.
How To Know When YouTube Videos Autoplay Not Working?
YouTube videos cannot autoplay on mobile devices (This is correct for background YouTube videos)
Please note that if you don’t publish the YouTube video, in the page editor, the video will not be displayed.
How To Know When HTML Videos Autoplay Not Working?
- On Safari browser, many customers turn on the Low Power Mode on their phones, this is the reason the HTML videos do not automatically play on mobile devices. This is the same with the Vimeo element, when the customers turn on the Lower Power Mode on their phones, Vimeo videos will not play automatically as well.
- Many videos have format errors. MP4, WebM, and Ogg video formats are supported
- You can show the Image Cover when the video does not autoplay on mobile, this affects positively on customer experience.
How To Know When Video Don’t Play In Liveview When Enable Autoplay Is Turned On
When you turn on Enable Autoplay and the video doesn’t play in Live view, this might happen because the Mute video is not selected.
For more details, you can check the video tutorial below and learn how to fix that issue:
Tips And Best Practices
- Regular Format Checks: Implement a routine to check the format of uploaded videos (MP4, WebM, Ogg) to avoid compatibility issues that might prevent autoplay on some devices
- Consider Alternative Content (Optional): Depending on the video’s purpose, explore offering alternative content summaries or transcripts for users who might not be able to view the video due to autoplay limitations
- Prioritize Faster Loading Videos: Since autoplay might be restricted on mobile data or low-power modes, consider using compressed video formats for faster loading, improving the user experience.
Frequently Asked Questions
1. Why isn’t my video autoplaying on mobile?
It could be due to a user’s Low Power Mode, incompatible video format, or unpublished YouTube video. In Live View, ensure “Mute Video” is selected for autoplay to work.
2. How can I improve the mobile experience for videos?
Consider offering optional autoplay controls, clear play buttons, engaging placeholder images, or alternative content (like summaries) for users who can’t autoplay
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