How to use Gorgias with PageFly

About Gorgias

What Is Gorgias?

Feeling overwhelmed by customer chats, emails, and calls? Gorgias streamlines it all. Gorgias app combines all your support channels into one inbox, plus it pulls in customer data for personalized service. AI helps automate tasks, so you can focus on happy customers (and growing your business!).

Install Gorgias

Before using this element in PageFly, you have to install the Gorgias app to your store and configure all options in the app.

• Install Gorgias
• Install PageFly

How To Access Gorgias Element

In page editor, follow these steps to access Gorgias element:

• Step 1: In the PageFly editor, click “Third-party element” on the left menu
• Step 2: Click “Manage integrations” or the icon on top
• Step 3: Search for “Gorgias” and Activate it
• Step 4: Click “Done” and the element will appear in the “Third-party element” menu

How To Configure Gorgias Element

From PageFly

Step 1: Add Gorgias Element

Before starting to set up for the Gorgias element, you will need to add this element onto your page canvas:

• Step 1: Click “Third party element” on the left menu bar
• Step 2: Look for “Gorgias Help Center” element
• Step 3: Click on the element to see its variant
• Step 4: Drag and drop the variant onto the page canvas

The Gorgias comes with 2 elements:

• Help Center
• Contact Form

Step 2: Configure Gorgias Element

• After adding the Gorgias element to the Editor, on the right sidebar, you’ll see the General tab. Right below is the code box where you have to paste a line of ID from Gorgias.

• For styling options like margins, borders, and effects, go to the “Styling” tab. You can find more details about the available options here.

From Gorgias App

Step 1: Add Help Center

From Dashboard > Open Settings > Help center > Click on Create Help center

Step 2: Set Up The Basics

Fill in all the information are required here > Click on Create & Customize

Step 3: Add Your Branding

You can add logo image, customize accent color, Main font and layout for the help center here > Click Next:

Step 4: Add Articles

Click on the default content to customize it to fit your content and select the articles to appear in the help center.

Step 5: Publish The Help Center And Get The Code

After finishing setting the help center, you can publish it > open Manually embed with code to get the code here. And back to PageFly page editor to paste the code:

To set up a Contact form element, you can set up with the same steps above.

Tips & Best Practices

We strongly recommend using the Shopify App Block Element for Gorgias integration. Available for Shopify theme OS 2.0, this feature simplifies adding Gorgias functionality to your PageFly pages or sections. It offers greater flexibility, easier updates, and an improved user experience. While limited to one per page, the App Block is a valuable tool to enhance your store’s capabilities.

For detailed setup guidance, refer to our App Block article. This simple change can substantially improve your Gorgias integration and overall store performance.

Frequently Asked Questions

1. Does Gorgias affer a free plan?

Yes, you have a 7-day free trial.

2. Can I use this element on all page types?

Yes, this element can work on all page type but just one time on a page