In this article, you will learn about how to be qualified for a refund and how to request one.
Am I qualified for a refund?
You can issue a refund request within 7 days from the date you purchased the plan. A refund request can be accepted only when a major problem has happened to your PageFly account, creating data loss or serious disturbance.
Since we provide a 14-day free trial of PageFly Premium to all users, we have no obligation to provide a refund in the following situations:
- You have changed your mind about the app
- You bought it by mistake
- You do not have sufficient expertise to use the app
- You ask for goodwill.
- You ask for refunds of prior months.
How can I issue a refund?
If you plan to get a refund, please submit a ticket at our Help Center or via Live Chat in PageFly app.
If you encounter a problem in our app, it’s better to investigate it and restore any data lost or disturbed. Therefore, please do not uninstall PageFly – we can only help if you still have your app. Once you have uninstalled PageFly, there’s nothing we can do.
What will happen to my PageFly pages?
An issue for a refund with PageFly also means that you will stop using PageFly paid editions. If you decide to downgrade from PageFly to PageFly free edition, please refer to article PageFly – What happens if I downgrade?
Likewise, if you want to uninstall PageFly, please refer to this article PageFly – What happens if I uninstall?
How can I receive the refund?
If we approve your refund request, we will complete the process using the same purchase method you used. By that way, if you used PayPal or credits/debits card to pay, you will receive the refund by the same payment method.
Indeed, any payments made to you will be changed to US Dollars, under Shopify rules.
Additionally, if you opt for the refund with Application Credit, please leave us a message on live chat or Help Center.
When will I receive my refund?
You can expect the full refund within 7 business days after the day we approve your request. However, the time also depends on your bank, so we appreciate your patience.